Frequently Asked Questions
Installing, connecting a device, buying and activation codes — and how to reach us.
Install and Devices
Is KeyMob free?
The basic features are free forever — download it and go, no account or sign-in. Performance Overview is free, and performance charts can be tried for 1 minute on every launch. When you need every module, buy a VIP Trial (¥88 / 7 days) or VIP (¥520 / year) and enter the activation code in the app; still no account.
How to download and install the driver?
If you are using KeyMob for the first time, or if the system fails to automatically install the driver, please manually download and install it — together with the WebView2 Runtime — to ensure your device is properly recognized.
Which mobile devices are supported?
KeyMob supports iPhone/iPad devices running iOS 12+.
Do I need to install a mobile app?
No. KeyMob connects directly to the device via USB or Wi-Fi, requiring no additional apps to be installed on mobile devices.
How to update to the latest version?
KeyMob automatically checks for updates and prompts you at startup. You can also download the latest version from our official website anytime for overlay installation.
What if I encounter connection issues?
Please ensure your device and computer are on the same network (when using Wi-Fi connection), or that the USB cable connection is normal.
Buying and Activation
Invoice Information
Please send your company's invoice information including name, tax number, and payment screenshot to 2462611616@qq.com. We issue VAT electronic invoices every Friday.
Free Usage Instructions
After downloading the software, you automatically receive free usage rights for basic features. No login or any other operations required.
How to Get Activation Code
Click Buy now on the pricing page; after payment, the activation code appears on the page automatically. If the page does not return, recover it with your order number or purchase email on the recovery page.
Can I Use Multiple Activation Codes at Once?
A computer uses one activation code at a time. Entering a new code replaces the current licence, and the remaining time does not carry over, so we recommend activating a new code after the current one expires.
Can I Use on Different Computers?
Yes. An activation code is for your personal use and can be activated on each of your own computers. Codes shared with others or used on a large number of devices may be disabled, with no refund.
When Do Activation Codes Expire?
The validity period starts counting from the day of payment, not from the day you first use the code — so activate it promptly. Unused activation codes can be refunded; used ones are non-refundable.
Support and Enquiries
How to Get Technical Support?
Technical support: 2462611616@qq.com, +86 15019972535, QQ group 980618060, Monday to Friday 9:00 AM - 6:00 PM. You can contact us by email, phone or QQ group; our team will reply as soon as possible during business hours.
How to Contact for Business Cooperation?
If you're interested in business cooperation, please contact us via email and briefly describe your cooperation intentions. Our business team will contact you as soon as possible.
Do You Provide On-site Services?
Yes, we provide on-site technical support and services for enterprise clients. Please contact our sales team for specific service content and pricing.
How to Provide Product Suggestions?
We value your feedback and suggestions. Tell us your ideas by email or in our QQ group, and we will carefully consider every one.
How to Get Technical Support?
Contact us by email, phone or QQ group for technical support. Our team will reply as soon as possible during business hours.